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Brand Strategy Video

Brands & Outliers: Playing with (un)reality

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Brands & Outliers: Playing with (un)reality

Everything is malleable

Welcome to another episode of Brands & Outliers, where we survey all of the brands moving the culture of their categories forward, and point out the outliers that give us a signal of the future to come.

There were a lot of interesting brand names and developments this month, but they all pointed to one theme: brands are getting comfortable playing with (un)reality.

Our biggest discussion was around the grief tech brands that have been around for a while but are really starting to gain traction now that AI is an accepted force.

Grief tech brands promise to never let our loved ones die, but they also rob us of the very grief that helps us grow. Experiencing death makes people more open to life and brings the living closer together.

It begs the question, will we let the individual escape the pain of loss, even if it means potentially more pain for the group?

In the shallower end of the (un)reality pool, we have brands like J.Crew and AI Garage Sale test the limits of authenticity.

And it’s a good time for that, too, because being ‘authentic’ (this year’s word of the year) once carried a moral charge in its meaning, but perhaps now has become detached from any moral connotation. Etymologists call that expansion of meaning semantic broadening, and it’s been happening a lot in our language lately.

Here are some more highlights from our discussion:

00:26 Splintering Authenticity

  • The definition of the word “authenticity” is morphing yet again, and brands like J.Crew and AI Garage Sale are cleverly moving the line between real and unreal

13:31 Reshaping Ecosystems

26:00 Customized Self

  • Grief tech companies like Replika, HereAfter AI, StoryFile, and Seance are trying to get rid of the pain of death altogether, but we debate whether that’s what society is really asking for right now

39:25 Chaotic Masculinity

  • On one side we see muscle dysmorphia and hunters who won’t wear pink even if their lives depended on it, while on the other side people like Tony P. practice “Vibrant Masculinity”. Masculinity is in its messy middle phase.

P.S. The short animated film I reference is ‘World of Tomorrow‘ (2016).

Written By
Jasmine Bina​

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Brand Strategy Video

Rhetoric and the Art of Connection in Branding

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Rhetoric and the Art of Connection in Branding

With guest speaker John Bowe

Language has the special capacity to express a brand in ways that visual design or UX cannot. Strategic language doesn’t merely communicate, it connects.

At the intersection of human psychology and language, where the right words can change how we experience each other and the world, something magical happens.

It’s not storytelling or copywriting.

It’s the art of rhetoric.

Rhetoric is a toolkit for genuine connection, and it’s based on the rules and conventions that govern each person’s ability to understand.

In our newest Talks at Concept Bureau, Rhetoric Will Save Your Soul: The Art of Connection In Brand Strategy and Everyday Life“, author and speech expert John Bowe opens up the world of rhetoric and shows us how persuasion is borne of certain invisible rules, captured in the teachings of Aristotle and proven over and over again throughout history.

In this talk he discusses:

  • The 3 cardinal rules of speaking
  • How people qualify authenticity
  • The pillars of effective rhetoric: Logos (facts), Pathos (emotions) and most importantly, Ethos (character)
For leaders and brands, rhetoric is the scaffolding that builds a compelling argument but few people actually study it. 
 
If you want to move people, you need to start with the hidden laws of human connection. Everyone wants to be understood. Everyone wants to know how you or your brand will make them happy. 
 
Rhetoric is how you get there.
 

Written By
Jasmine Bina​

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Brand Strategy Featured

Temporal Competitive Analysis

 

Time has become the single most important variable in business and strategy. 

Agile teams, speed to market, real-time marketing, expedited R&D cycles, Chief Transformation Officers, real-time analytics, and even operating innovations like predictive shipping point to one truth: to understand something is to understand how it is changing.

Time is also at the core of brand, where we know there is no brand strategy without a prediction and to build a brand you have to know how time will change the playing field.

Yet one of our most crucial building blocks for brand strategy – the competitive analysis – conspicuously leaves time out of the equation.

There are many models for competitive analysis, from SWOTs and perception 2x2s to growth-share matrices. All of them reveal different insights, but none of them truly explain how the competitive landscape is changing over time, and what impact that will have on the market and user.

They’re static snapshots (with the occasional inclusion of a moving dynamic like “threats” on the horizon) that don’t prepare brands for how quickly things will inevitably change.

Nothing about business or brands can be understood in the absence of time, and as the poet Victor Hugo said, “Nothing is more powerful than an idea whose time has come.”

Your market is going to change because right now your competitors are working in ways to make that happen. Over time, those changes will evolve your users, and when your users reach that new point of evolution, they will be ready for a new idea. 

And if you’re smart, your brand can be the new idea whose time has come.

What you need is a new perspective for understanding the competitive landscape and a new model for unpacking that perspective into actionable insights.

We developed the Temporal Competitive Analysis to do exactly that.

It’s 4 steps, each building on the last, to see how the market will evolve over time and how to win over that horizon:

  1. Follow the influence. Remember that your competitors are not the ones building the same products as you. They are the ones envisioning the same future as you.
  2. Pull out the conditioning narratives. Look for the future-forward stories your competitors are propagating. Those stories are how your competitors are conditioning your market to think, feel, behave and buy in the next 3-5 years. 
  3. Roll the dice forward. If those conditioning narratives play out over the next few years, what is the second-order insight that arises? When people change the way you know they will change, how does that alter the rules of the game?
  4. Build for the new game. A brand’s job is to bring the future forward. Don’t build for today’s game, build for tomorrow’s.

Below, I go through each of these four steps. You will be required to both drop your comfortable biases and make uncomfortable predictions – things you should be doing as a strategist anyway – and every time you do, you will gain a sharper focus on your market.

Step 1: Follow the influence.

The first step is to roundup all of the market players that should be a part of your perspective. Most brands have direct competitors that are either making the same product or solving the same problem. They’re easy to spot and easy to compare to.

More important, however, is to look for other players on the sidelines that may not be direct competitors but are capable of having an outsized influence on the same future that you are trying to create with your brand. Players that are envisioning the same future as you, regardless of their product, are the ones who stand to sway your market the most, and the ones you will likely be the least prepared for.

I’ve worked with many education startups across different technologies, user ages, content topics and target buyers. I can tell you that education is a very hard industry to disrupt. Tech founders selling to public schools face the same difficulties as career educators selling to parents – habits in how we learn are extremely hard to break. Change is slow, and even if change is possible, it is very rarely scaleable. 

But there has been one player that has changed US education faster than any other that has come before it in the past decade. The change was swift, felt in all corners of the education market, and came from a brand that was initially completely outside of the education ecosystem when it first took root in America: TikTok.

One in four people use TikTok for education, and 69% of those people use it for their homework. That’s had an outsized effect on how people expect to learn today. 

In just the past few years, TikTok has wired learners to expect quick-hit learning rather than deeper discovery and analysis and to understand with a lot less nuance, but at the same time it’s also conditioned them to expect education to feel highly emotive and exciting, and to expect stronger storytelling.

That’s tremendous sway for a brand that didn’t look like an education company, but TikTok’s mission is to “inspire creativity and bring joy”, and they have a clear vision for how people of all ages are to consume and understand content. 

If you look at it through that lens, it’s suddenly clear that TikTok would very much be an influencing force in how we learn and what we learn. Their mission and vision don’t seem any different than many edtech startups.

Look for the brands that are influencing your category, not just in the tech or products they are bringing to market, but in how they are changing the expectations and behaviors of your users, now and into the future. 

Oftentimes the biggest influencers are on the sidelines.   

The easiest way to open your mind is to look at the category, not the niche. If you’re a medical device company, look at all players in health and wellness, not just devices. If you’re a makeup brand, don’t just look at makeup, look at every brand that sits within beauty including grooming, plastic surgery and even feminism. If you’re a fintech brand, look at every brand that touches wealth, from banks and trading platforms all the way to luxury goods and lifestyle services.

Another way to expand your lens is to look at it through Richard Rumelt’s notion of “attractor states”, where naturally desirable future outcomes are driving the actions and strategies of different brands. If your brand is in the automotive industry, the future state of EVs is also driving a lot of innovation and capital into sustainable energy solutions, advanced battery technologies, and smart transportation systems.

Go wide. You need a wide consideration set in order to start seeing the patterns that will pop up in step 2.

Step 2: Pull out the conditioning narratives.

Take a close look at all of the brands and innovations bubbling up in your category and decipher the future-forward stories they are propagating. 

What’s crucial to understand about those stories is that they’re how your competitors are conditioning your market to think, feel, behave and buy in the next 3-5 years. 

Stories don’t just come from a brand’s website and content. They come from the nature of the innovations a brand is pursuing. They come from implied narratives in the product experience, user experience, packaging, organizational structure, collabs and partnerships, public relations and media pieces, and so on. 

I’ve written before that brands tell stories between the lines. In this step, looking between the lines is imperative.

The parenting and motherhood industry is wide and deep, and rife with emotionally charged narratives. Influencer brands in this space are usually tackling big topics around fear, anxiety and shame, but also joy, sanctity and identity. 

A brand like Boram Care, which I’ve written about recently, simply describes itself as a postnatal retreat, but its high-touch services focusing on gently training new mothers in a luxe environment, press hits, carefully selected language that mentions “judgment-free” care and “calm, comfortable and secure” spaces, and massage and food menus tell a very different story.

For the uninitiated, Boram may come across as a luxury hotel for moms, but new mothers see something very different. 

The nature and experience of motherhood is being challenged on all fronts right now. A massive amount of discourse both in mainstream publications and in hidden blogs, online communities, and group chats is raising alarm over what has been stolen from American mothers.

Without a village, without social infrastructure, without a financial safety net and without traditions, new motherhood has become a very disempowering and sometimes even shame-inducing stage of life.

The Boram Care brand, on the other hand, is conditioning new mothers to expect dignity instead. 

As I wrote in my article, “Boram isn’t about luxuries. It’s about honoring the integrity of a woman who has just given birth […] In this experience, mothers… are not forced into failure. They are lifted into possibility.”

Consider all of the conditioning narratives in your landscape just as deeply, for each brand. 

As you go through, you will begin to see patterns emerge. Brands will usually cluster around two or three overarching conditioning narratives in any given market. Not all brands will have conditioning narratives, but the influencers will, and they act as pillars in the space.

If we took a very high level look at this space, these are the three major conditioning narratives we might see:

Dignity

Brands and innovations are re-centering the mother, conditioning the market to expect and believe in a strong sense of self-worth, value, self-respect and ethical treatment in the user experience.  

Control

Brands and innovations across the space are conditioning users to exert more control than ever before, and to equate control with good parenting. 

Ritual

A new league of brands is redefining motherhood through ritual, creating a strong feeling and expectation of connection, sanctity and nurturance that is currently missing pre-and post-birth. 

These three conditioning stories, taken together, start to paint a picture of the landscape that is being molded by brands and consumers. We can see that people in this early parenting space are going to become more expectant of dignity in their experiences, in search of more and more control, and craving a missing sense of ritual and ceremony. 

These will become the unspoken qualifiers for their purchases and the experiences they are willing to pay a premium for. 

But reaching these narratives isn’t enough to build a brand.

Now we have to ask ourselves, what are these conditions leading us to?  

Step 3: Roll the dice forward.

If we know these conditioning narratives of dignity, control and ritual are going to play out over the next couple of years, what is the second order insight that arises?

What is the “so what?” that naturally follows these conditions? When people change the way you know they will change, how does that alter the rules of the game?

When doing this step for any brand in any category, it’s important to keep in mind that second order insights are going to lead you to a new truth about the user. This step 3 is where the evolved user comes in, and step 4 is where we can then create the idea whose time has come.

The only way to roll the dice forward is to completely immerse yourself in the narratives. Feel, think, see, imagine what this new market and new user are like. Push yourself to go further than feels comfortable because things change faster than we realize. 

A few years ago, mental health therapy wouldn’t have been the flex that it is today, astrology was not a mainstream language, and AI seemed promising, not scary. Roll the dice harder and farther than you think you might need to.

Rolling the dice forward in the early motherhood space might lead us to an interesting second order insight: the arrival of customizable motherhood.

Motherhood has always been a monolith, but imagine a world where the motherhood journey becomes fragmented and multidimensional, highly unique between mothers. 

Imagine a new mother who doesn’t just expect, but demands, that everything from her birthing style to her medical care, postpartum rituals, recovery practices, food choices, self-care philosophy, family formation and every detail of every experience all be fully customizable to her tastes. No two women’s journeys would look the same.

I can assure you, having worked in this space and studied these mothers for many years, that very few mothers think like this right now. 

No one thinks the full spectrum of motherhood is customizable, at least not for long. Nor do they know how it would feel to have complete agency, being at the center of the motherhood experience, to craft a journey that allows themselves to be reborn as someone’s parent. 

Today the child is centered, and outside of a birth plan that is often ignored and the rare woman who can work with a doula, motherhood feels like it “happens” to women.

But customizable motherhood means that women will expect to be able to piece together a patchwork of services, philosophies and products that create their overall journey. They will demand not only to do what they want, but how they want it. 

They will feel like motherhood is no longer a string of abstract challenges and difficulties, but rather a clear and transparent set of choices that make them more confident with each step forward.

And it’s very possible that all of this results in a shift in what the moral imperative in motherhood is, that instead of the blanket goal of raising a child no matter the sacrifice, motherhood becomes about choosing what kind of motherhood experience you want to have. 

When a woman expects customizable motherhood, how will this whole space change? Who will this new woman be? What kind of a brand will she be demanding? 

In your own category, begin to map out what the new rules of the game will become. Predict what the new norms will be, what our lived experiences will feel like, how our behaviors will evolve, and who we will evolve into.

Step 4: Build for the new game.

You know how your competitors will work to condition the market.

You know how that conditioning will change your users’ beliefs and behaviors.

You know how those things together will create a different landscape, with new rules, norms and consumer expectations.

Now you can build for this new game.

I won’t speculate what a brand for the new motherhood game would look like (we would need to sign a contract first) but any number of successful brands have done exactly this.  

With the force of a primed market, and the timing of a smart strategy, they were able to deliver what an audience needed, right before they realized they needed it.

Patagonia didn’t win on their values alone. For decades, they saw environmentalism, global culture and travel change in the market. They saw how millennials had grown up to crave brands and experiences that made them feel engaged with the world instead of just consuming it. They saw how travel that was once about leisure was becoming more and more about meaning. They realized that environmentalism was becoming a story about how people from different parts of the Earth are connected to one another. They knew this cohort would soon be primed for a brand that made eco-conscious living a proper lifestyle, and that’s precisely what they built for.

Blockbuster, Pay-Per-View and Napster conditioned us to interface with media differently, and that created a market primed for Netflix’s model. Netflix not only ushered in the shift to digital streaming but helped condition a market to binge-watch TV shows and expect on-demand entertainment, which then primed us for platforms like TikTok.

Time was the biggest factor in all of these examples, and is the biggest factor for your brand as well. You can’t afford to look at your competitors in the absence of time. 

What matters most is not where your competitors are today, but where they will be tomorrow, especially as the rate of change in markets only accelerates. 

Temporal Competitive Analysis is especially important for companies in categories where there is a lot of innovation and consumer conditioning happening at the same time, like consumer health and medicine, personal technology, and food and agriculture. If you’re in these categories, you likely already feel there is a major blindspot in your approach to competitive strategy, and I hope this model helps.

Culture, environments, major events will change your user, but a lot of brands forget that oftentimes the most significant thing to change your consumer will be your competitors. 

When you understand how competitors are conditioning your user to think and behave in the future, you don’t have to wait for the future to come. You can start building for that future right now. 

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Brand Strategy Video

Brands & Outliers: New Tech Is Already Rewriting Our Moral and Social Codes

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Brands & Outliers: New Tech Is Already Rewriting Our Moral and Social Codes

Consumers come into new consciousness

New technology has a remarkable way of showing us invisible human weaknesses. In this month’s roundup of Brands & Outliers, we see a few interesting patterns where great potential is also mirrored by great limitation.

This is perhaps most apparent in AI, where generative porn and emotional infidelity between humans and chatbots is already exploding. Yet what’s more telling is a new wave of sexting scams aimed at exploiting teen boys, both emotionally and financially.

It begs a big question: can moral trespass only happen between humans, or can it happen between humans and their machines? We are literally writing the new moral code as we live into this future.

Meanwhile, changing values and medical interventions are creating wholesale evolution of the American lifestyle. We’ve started drinking a lot less, eating a lot less, sleeping a lot more, and keeping earlier schedules.

Michael Pollan has famously observed that throughout history, our drugs of choice have determined how we gather. It seems today we are trading in the substances that numb us (alcohol) for the ones that make us more aware (psychedelics).

What the beverage industry seems to miss is that this trade is not just about health, it’s about people craving something more conscious in their gatherings.

But one of my favorite parts of this discussion was a brand called Future Society which has just launched “six scents created using sequenced DNA from extinct flowers, formulated by prestigious perfumers”.

Another moral code is asking to be rewritten here. What happens when nature becomes limitless? Just because you can resurrect that which has become extinct, should you? And did we all just pick up this moral baggage from watching Jurassic Park as kids?

There’s lots of other good brand and culture insight in this discussion. Links and notable timestamps below.


00:20 New tech is already rewriting our moral code

  • 00:38 Why we’re ok with porn in relationships but not AI chatbots 
  • 04:08 The emotional exploitation of teen boys online reveals how much people will have to change their online toolset in the coming years
  • 06:56 Intruders in the group chat show how desperate social platforms are to break into our gated spaces

11:02 Making friends with our medical diagnoses

  • 11:29 If Ozempic becomes the new Prozac, we’re going to have to face some uncomfortable truths about how we talk about our bodies
  • 13:57 Our social media culture of normalizing mental illness may have just transitioned to capitalizing on it

15:47 The evolving American lifestyle

  • 16:10 As our social lives become uncoupled from food and life increasingly happens in the early hours, we’re getting new lifestyle benchmarks
  • 19:08 Culturally, we’re moving from substances that numb us to substances that make us more aware
  • 27:22 The sweet spot for marriage is now 28-32 years old, and it looks more like a startup than a merger

28:55 Our diversions are getting more sophisticated

  • 29:06 BookTok isn’t just about book recs – it’s about creating an afterlife for the characters that change us
  • 35:29 Dupes have always existed, but being proud of a good dupe is new

40:24 Odds and Ends

  • Renting makes you age, Japan’s geriatric boy band, personal brands don’t let people grow, and a fragrance brand explores what happens when nature becomes limitless

Written By
Jasmine Bina​

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Brand Strategy Featured User Experience

The Power of User Worldviews

 

Have you ever felt that you don’t relate to certain brands anymore? It doesn’t even have to do with their products; a brand you previously loved might now just seem stale or out of touch, leaving you less excited about their offerings. Or maybe you can feel, and perhaps validate, that users are pulling away from your brand, and you don’t know why. 

This unconscious retreat of users speaks to a discontinuity that businesses often fail to recognize: a divergence in the worldviews between your brand and your audience.

In the broadest sense, a worldview encapsulates a collection of beliefs, values, attitudes and experiences that define our understanding of reality. Worldviews are intricate tapestries woven from the fibers of our conscious and subconscious minds. They are the stories and myths we tell ourselves and feel deep within us to be true — whether they actually are or not. 

Sociologist Arlie Hochschild posits an intriguing idea: our worldviews — or, as she more evocatively labels them, “deep stories” — aren’t merely constructs of logic, morality or necessity. Rather, they serve as emotional landscapes built from our individual and collective hopes, fears and anxieties. These narratives resonate not at the level of intellect but deep within the emotional core of our being. It is this profound, intrinsic nature of worldviews that makes them a potent tool in brand strategy.

As a brand, if you don’t think you have worldviews, you may have adopted the default ones from your category, which puts you at a disadvantage when looking to become a leader in your field. 

Focusing on worldviews offers a more intense and meaningful connection with audiences than the traditional approach of demographic and psychographic segmentation or values-based and social-purpose marketing. While these tactics have been instrumental in helping brands navigate the consumer landscape, they fail to paint an accurate and comprehensive picture of today’s interconnected, rapidly changing society. 

Contemporary consumer behaviors and preferences are increasingly fluid. Technological advancements, such as machine learning algorithms and advanced analytics, now allow for personalized, real-time engagement — but even this strategy needs to evolve. 

What’s missing is a more holistic approach, one that includes not just what people buy or how they act but why they make the choices they do at a primal, emotional level. The next frontier in marketing segmentation must delve into these narratives — these “deep stories” that shape consumer identity — offering a more nuanced, emotionally resonant connection between brands and their audiences.

On an episode of the Hidden Brain podcast, host Shankar Vedantam spoke with psychologist Jer Clifton about how an individual’s beliefs shape their reality. Clifton and his research team found that there are three overarching beliefs they named “primal world beliefs”: belief the world is a safe place versus a more dangerous place, belief the world is enticing versus dull and belief the world is alive rather than mechanistic. These worldviews are often with us for the long haul — while consumers will change in a myriad of ways throughout their lifetimes, research shows us that oftentimes, our deeply ingrained worldviews do not. In fact, as we move through life and our worldviews are challenged, they tend to become more deeply ingrained. Carl Jung was clearly onto something when he stated, “People don’t have ideas; ideas have people.” 

In essence, a brand strategy tied solely to demographics and psychographics is oblivious to the richness and intricacies of the human experience that each individual has worked to construct.

So, how can a brand go about discovering its customers’ worldviews? The answer is to change your mindset around how you see your brand in relation to your users. 

We have a saying at Concept Bureau that our CEO and co-founder, Jasmine Bina, often reminds us of when we are confronted with friction in our brand strategy process – “remain curious.” Great brands do not treat their users as passive consumers of information but as active co-creators of meaning, capable of exploring and developing a worldview together. Here are some starting points to begin that process.

Listen for Deep Language 

Language is the gateway into the human mind — our words unveil the metaphors we live by. Analyze the vocabulary and figures of speech your users employ and listen for repeated words and themes. See how users literally visualize your brand — is it portrayed as a companion, an authority figure or a burdensome obligation? Look out for omissions to see what language is avoided — certain words might be taboo for your audience, which could betray their fears and anxieties. 

Semantics are never arbitrary. Language conveys emotional resonance, and the language we use can influence how we perceive reality, how we reason, how we remember and how we communicate with others.

For example, Rare Beauty built its brand identity around concepts like self-love, mental health and inner beauty. If you examine the user conversations and language patterns on Rare Beauty’s social media feeds, you will notice recurrences of words like “acceptance,” “understanding,” “struggle,” “stigma,” “authenticity” and “support.” This lexicon betrays an emotional longing to be seen and embraced as one’s true self, without judgment. Rare Beauty has echoed this language into its own communications and even the color names of products like Soft Pinch Liquid Blush shades “Worth,” “Encourage” and “Hope.”

Rare Beauty website, 9/17/2023

Rare Beauty understands that its customers are not defined by demographic or psychographic labels but by an emotional narrative of wanting to show their true selves. The brand further aligns with this mission by focusing on mental health awareness and advocacy. The company launched the Rare Impact Fund, which aims to raise $100 million over the next 10 years to provide access to mental health services for underserved communities. Rare Beauty also partners with mental health organizations and experts to provide resources and support for its customers and employees. 

Rather than relying on surface-level consumer attributes, Rare Beauty grounds its identity in the deeper belief system and emotions of its users, echoing their longing to be truly seen, accepted and valued. This allows the brand to establish an aligned bond with its audience. Its authenticity is solidified through the actions of its founder, Selena Gomez, who has been a vocal advocate for mental health, even documenting her own struggles and co-founding Wondermind, a mental health multimedia company. This proves to users that it’s not just lip service — the brand subscribes and lives by the same worldviews that shape their choices.

The official trailer for Selena Gomez: My Mind & Me

Map the Mental Models Governing Users’ Beliefs 

If you want to understand what makes your users tick, you have to dig into their mental models. Think of these as the rulebooks people use to navigate life. They’re the brain’s shortcuts for understanding how the world works, making decisions and even predicting what’s going to happen next. But here’s the thing: these mental shortcuts aren’t always 100% accurate. They can be influenced by biases, emotions and even where someone grew up. Understanding these mental models isn’t just interesting, it’s essential for knowing what your users really value and expect from you.

Look at how your users view society’s inner workings. Examine the stories they are telling themselves to explain how things happen. Who do they think holds the power, and who’s just along for the ride? Get to know their fears – this can tell you a lot about what matters to them.

Next, follow their thought processes to see how they believe progress happens. Investigate their goals and the steps they think are needed to get there. Watch out for any biases they might have — are they only paying attention to facts that support their views? And don’t forget to check out where they see themselves fitting into the grand scheme of things. Explore if they feel they have the power to influence outcomes or are at the mercy of bigger forces.

Deciphering the web of worldviews that influence consumer behavior is akin to tapping into a rich vein of gold — it not only establishes a profound connection but fosters a community anchored in shared values and beliefs. Worldview-based user brand alignment is vividly exemplified in the story of Artipoppe, a company that has successfully transformed its desire to sell artfully crafted baby carriers into a resource for intuitive autonomous parenting.

Artipoppe understands that its users crave freedom beyond the bounds of traditional parenting paradigms, wanting to keep their own identities while growing their families. They state on their website: “Artipoppe is a baby carrier, but it’s also a lifestyle and revolves around a powerful movement. At Artipoppe, we aim to unite women and you with yourself – in a world that’s full of noise and distractions. We want to make a mother’s life easy, but also challenge her to stay true to herself. Ignite that spark to follow your own instincts and embrace imperfections.”

Artipoppe knows that its consumers feel shackled by the expectations and societal pressures of traditional parenting and see themselves as free-thinkers who question conventions. It speaks to those disenchanted with the overly-curated and perfectionist images of parenting presented by many brands and — let’s be honest — pretty much every influencer in our social feeds. Artipoppe taps into this desire for freedom and selfhood and offers, in return, flexibility, mobility and independence in parenting. With a commitment to ethical and sustainable production, they also uphold their users’ core values.

By infusing these worldviews into rather functional products baby carriers and wraps — Artipoppe allows users to feel grounded in their sense of self and carry their identities into parenthood. This is reflected in the company’s marketing strategies, with videos and social media imagery that embody freedom by showcasing the multifaceted identities of women with children; women in powerful poses and nude imagery that celebrates women in their free and raw form, as well as mothers speaking of what they do and their hopes and dreams for their children. 

Images from the Artipoppe Instagram
Comments on images from Artipoppe’s Instagram feed.
Video by Artipoppe “A Poem by Anh Wisle

By accurately mapping the prevailing mental model of its user base around parenting as another facet of self rather than a separate identity, Artipoppe built a brand that aligned with their users’ visions of parenthood. The result is a fascinating case study of how tapping into audience worldviews, rather than surface demographics, can turn products into a lifestyle choice with fervent advocates.

Find Where Users Are in Denial 

Worldviews often contain soft spots, contradictions, and denial revealing inner tensions. Remember when I referred to worldviews as tapestries of different experiences, values and influences? Well, tapestries often have some loose threads and knots, which in this metaphor are these inconsistencies.

Concept Bureau CEO, Jasmine Bina, wrote in a recent article, “Strong brands have cognitive dissonance at their core. They understand that while the product may solve a real-world problem, the brand is solving a much more valuable identity problem.” When you notice someone saying one thing but doing another, don’t just gloss over it — this is your chance to really get to the core of who they are. For example, if someone claims to be all about “going green” but then maybe pulls out a water bottle from their purse and throws it away, that’s a sign of a deeper struggle, maybe between convenience and their eco-friendly ideals. 

People are masters at justifying their actions, especially when they’re at odds with their stated beliefs. Listening to these justifications can be like hitting the jackpot. You’ll often find that the stories people tell themselves to resolve these contradictions reveal a lot about their true worldviews. And let’s not forget about virtuous principles that people love to talk about but sometimes fall short of practicing. These aren’t just “oops” moments, they’re opportunities to understand the hurdles people feel they’re facing. 

Zeroing in on these contradictions isn’t just about pointing out flaws or gaps. It’s about understanding the emotional factors that steer people’s choices. Once you get that level of understanding, you’re well on your way to building a brand that doesn’t just meet basic needs but actually resonates with the often unspoken worldviews of your users.

The success of Rare Beauty and Artipoppe illustrates the immense power of building brands around a shared worldview. Both companies have been able to carve out niches in crowded, competitive markets by listening to more than just what their target audience wants but what they believe in. When a brand taps into its users’ emotionally driven belief systems, those users see their innermost values and aspirations reflected back, binding them to the brand in a profoundly personal way. 

In a world that is increasingly fragmented and impersonal, a brand that speaks to your worldviews offers a comforting sense of familiarity and belonging, validating your understanding of how the world works. This alignment with what consumers fundamentally perceive to be true, good, beautiful and meaningful fosters a deep-seated sense of loyalty and belonging — a connection that transcends trends or spur-of-the-moment purchase decisions. Brands that can align with and embody users’ worldviews are not just more likely to grab attention in the short term, they’re more likely to sustain it, no matter the changes ahead.

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Brand Strategy Video

Brands & Outliers: Optimization Culture Shows Up In Curious New Places

insights in culture

Brands & Outliers: Optimization Culture Shows Up In Curious New Places

Second-order insights in strategy.

Welcome to our second episode of Brands & Outliers, where our team does a wide sweep of culture and presents every recent finding they think is worth noting.

Culture is going more deep and more human. As the time-space compression of AI becomes more clear, people are grasping for some very specific islands of stability.

One of those islands is the strong tie communities that used to only exist in the fringes, but are now clearly starting to concern platforms like Instagram and TikTok. 

Meanwhile, brands are catering to a fragmenting of human experience, consistent with our projection of High Fidelity Society slowly taking over the world, market by market. New innovations and infrastructures, from TrovaTrip to Asian American malls, aren’t built upon the standard, but rather the exception.

Against this backdrop, the relentless pursuit of optimization is reaching a fever pitch in our gendered spaces, including the rise of T Parties (sort for testosterone parties), male plastic surgery and the quasi-moral discourse around Ozempic. 

And while these forces ensure that we continue to sort ourselves into niche tribes, there is one bastion of social class mixing that stands strong. It is not the church, not the school or the community park, but rather the humble chain restaurant.  

With that in mind, please come and enjoy this delicious buffet of insights. Timestamps of highlights below. 



00:13 AI and the Human Experience

  • 00:17 A solid theory on how the time-space compression of AI is going to have certain psychological effects on people, and the islands of stability we’ll cling to.
  • 03:35 We’re at the peak of the AI hype cycle, but it’s worth remembering that while technology is fast, people are slow.
  • 10:16 Positive uses of AI that can literally change how we know and remember ourselves. 

15:04 The Era of Strong Ties

  • 15:38 We’re posting less on public feeds and sharing more in DMs. 
  • 16:43 Even weak tie networks like TikTok have begun building for depth rather than breadth.
  • 22:35 Brands like TrovaTrip reveal something interesting: one of the best indicators of compatibility between people in real life is if they follow the same influencer.
  • 25:25 A bright spot in the wasteland that is America’s malls: Asian malls are thriving, likely because they are strong centers for community and connection, not just consumption.

26:13 Changing Experiences of Gender and Gender Roles

  • 26:42 “T Parties” (short for testosterone parties), Ozempic and the uptick in male plastic surgery remind us that we used to be able to just live, but now we have to maximize. 
  • 30:06 Women are being priced out of motherhood, and it may pose a problem for aging populations in Europe.
  • 31:53 With the girlboss era being over and nothing to replace it, there’s a gaping hole in the working woman’s narrative.

37:23 Equity and Inclusion, Privacy, Attention and Other Insights

  • 40:52 Big brands are getting into recommerce, working with companies like thredUP and Archive to capture sales in the ever-growing secondhand market. 
  • 44:00 Surveillance chic and “If I go missing” folders are here.
  • 52:46 Olive Garden is a sanctuary of class mixing.
  • 55:57 The semiotics of Halloween. 

Written By
Jasmine Bina​

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Brand Strategy Culture Featured

Invisible Culture

 

When Moonjuice was founded in 2011 by Amanda Chantal Bacon, it was easy for people (like myself) to dismiss it as out of touch branding. The company’s hero product, Sex Dust, was an adaptogen-laden powder that promised support for “your sex life, sexual arousal, or sexual performance” with a hefty price tag. 

For the uninitiated mainstream, Sex Dust and the many other cosmically branded Moonjuice products like it, seemed like ridiculous promises for ridiculous problems.

What I didn’t realize at the time was that Bacon had tapped into a wellness signal that the rest of us couldn’t hear yet. She understood that a new form of spiritual wellness, which combined performance, supernatural leanings, and alternative health was on the cusp of our collective consciousness. 

That spiritual wellness was invisible culture, and when it surfaced, it became a part of our shared reality. 

Every trend starts as an anomaly: a deviation from the norm that may look like an outlier at first, but actually signals a widespread change that is about to come. 

Companies that spot cultural change before it becomes visible will always have an advantage not only in brand strategy, but also in innovation. The most valuable strategies and innovations have always been predicated on a prediction, and the only predictions that matter are the ones that tell us where culture is headed.

Invisible culture will tell you where people are willing to be pulled. It will reveal what direction they’re inclined to move in, opening a channel of new and viable opportunities that didn’t exist before. 

In their article, “The Power of Anomaly”, authors Martin Reeves, Bob Goodson and Kevin Whitaker explain that finding these invisible changes means looking in the right place at the right time:

“To take advantage of emerging trends, companies must identify them when they are embryonic—not purely speculative, but not yet named or widely known. At that stage the signs will be merely anomalies: weak signals that are in some way surprising but not entirely clear in scope or import.”

The kinds of anomalies that matter in strategy are the ones that show us how people are changing, and this is what my team at Concept Bureau focuses on in our monthly Brands & Outliers meeting. Our goal in that meeting, and throughout all of our work, is to look for changes in three main dimensions: how people feel emotionally, how people behave personally and publicly, and what people believe. 

Emotions, behaviors and beliefs will always lead you to the heart of invisible culture. When any of those three things start to shift, there’s likely an anomaly worth paying attention to.

But how do you find these bleeding edge anomalies and shifts in the first place? The inconvenient answer is that it takes experience. The more you research, pay attention, and learn to think like a strategist, the more you will develop a sixth sense for spotting it.

However, there are some hotspots along the landscape that tend to house invisible culture more than others. They provide dependable signals in categories full of noise, especially in places where there are many stakeholders or competing narratives:

  1. Where categories intersect
  2. Strong tie communities
  3. Dissenting voices

Each of these places reveals different truths, but all of them will give you a pulse on how people are evolving and how they are willing (or wanting) to change.

When a brand understands that, they have permission to create a whole new future for their audience.

#1 Look at the intersection between categories.

The border between your category and another is usually where users are evolving the most. The changes that happen here tend to be step-changes in how people behave. It’s where we see many new norms and behaviors first emerge. 

If you look at the intersection of healthcare and parenting, you see brands like Boram Care (postpartum retreat for moms), Genexa (clean kids medicine), Slumberkins (emotional learning tools for children) and a whole host of influencers, communities and private schools focused on alternative development styles.

All of these point toward more thoughtful care for children, but that’s obvious.

Spotting the real trend requires you to zoom out and look at how people are changing among all of these examples, and when you do that, what you find is a redefinition of the parent.

Parents have become increasingly intuitive about how they raise kids. They don’t look to grandparents for advice, they don’t subscribe to just a single ideology, and the few experts they do wholly subscribe to are usually the ones going against the grain.

Parenting is less about doing what is accepted as right, and more about doing what feels right. Being a parent may have once been an act of well-trodden routines and pathways, but it is increasingly becoming an act of defiance, in both the big things and the little things. Many of the choices a parent makes are in resistance to something they don’t agree with, in exchange for something that is more aligned with their intuition.  

That insight creates new room for new innovations, brands and experiences.

You can do the same at the intersection of any other two categories. It will often be a leading indicator of what is to come.

#2 Watch for changing emotions in strong tie communities

Weak ties historically allowed us to extract value from the peripheries of our networks (think LinkedIn, Instagram and Twitter), while strong ties extract value from relationships at the center of our networks (think Patreon, niche Discord groups, online affinity groups, and the proliferation of like minded living communities like Latitude Margaritaville).

While weak ties have been the underpinning of social innovation for the last two decades, strong ties are starting to emerge as the dominant threads of our social fabric.

Strong tie communities are a valuable place to look for the future because they’re typically where culture is most expressed and engaged with. When emotions and feelings begin to turn in these spaces, culture will soon follow. 

We’ve seen this with many of our clients, including strong tie communities in beauty, self-care, education and dating. When emotions started to change in these deep, personal spaces between people, we knew a shift was coming. Emotions shift before people even have the words or the ideas to articulate the change they are experiencing.

Nearly all beverage industry experts attribute the strong rise of non-alcoholic adult beverages to people being more health conscious, more sober-curious, and more willing to substitute alcohol with cannabis. Gen Z goes so far as to call alcohol “Boomer technology”.

The vast majority of research reports cite these same factors over and over again, but they are missing an important change in people’s emotions—a change that can only be seen in the corners of strong tie communities—that explains this phenomenon much better. 

People overall are gathering in more thoughtful ways. They are choosing connective activities like experiential dinners and holidays with chosen family. They’re playing board games and jumping in adult bounce houses. They still gather to drink, but when they do, it’s less in bars and more in the intimacy of their own homes with friends.

They seek more connective social experiences than before, in no small part due to COVID, and aim to engage with others more meaningfully. They want shared experiences that require them to be wholly present. One look at the fanbase that has formed around author Priya Parker’s book Art of Gathering will show you how far people are going today in order to reinvent the common meetup, party or hang in order to emotionally connect. 

These more thoughtful gatherings require us to rethink the concept of alcohol. Yes, we want to be healthier, but we also want more fully immersed, human-to-human interactions. 

This is where many alcoholic and non-alcoholic beverage brands will make the mistake of a shallow gesture, believing that adding adaptogenic ingredients or an organic label will be enough to capture this changing mindset, when in fact the trend in lower alcohol consumption is much bigger than obvious health reasons. 

Emotions are taking a sharp turn when it comes to the ways we gather. We come together for different reasons now, and with very different expectations. We expect to change or be changed through our encounters with others. We expect to go deeper and feel something personally. 

Where drinking may have once been a vehicle for helping us lighten up or numb out, it is now a vehicle for settling down and plugging in.

That’s a future signal that any brand—alcoholic or not—can do something interesting with. 

#3 Listen for dissenting stories.

When an idea or story is widely accepted, pay attention to the quiet voices that dissent. By the time that idea is openly resisted, it will be too late to take advantage of the change.

For every story, there is an opposing story that will tell you just as much (if not more) about the direction of invisible culture. Find the unheard stories that counteract our accepted beliefs, find out who is telling those stories and how they are telling them.

When we developed the brand strategy for AI consultancy Prolego in 2021, they faced a unique problem. Their B2B clients wanted to embrace AI in their businesses, but those clients’ B2C customers shared widespread fears of AI’s potential risks. C-suites coveted the AI prowess of TikTok, but feared the AI backlash of Cambridge Analytica. 

It was a different time, before chatGPT, when Alexa smart home assistants and Siri enabled devices were the extent to which most people experienced AI in their daily lives. But even with only these rudimentary forms of AI, the public’s opinion was largely informed by dystopian movies, clickbait headlines, and economic insecurity. 

In our research for Prolego, we discovered a quiet, invisible group of people we called “AI Natives”, and turned our findings into a report called AI Natives Among Us. That report demonstrated a very early signal of invisible culture that has only just come to fruition in the past few months. 

Just as the digital natives who came before them had an innate ability to navigate the internet, AI Natives were defined by their ability to build relationships with the AI around them. They were not merely AI users. They were connected to AI in a way that allowed them to shape AI tools for their own needs, willing to invest in molding AI for their unique way of life.

The widely accepted mainstream story of the time was that AI was a nefarious “other”, but the dissenting story of this audience was that AI was very much a technology that belonged within the human experience. AI Natives didn’t want to see technology, they wanted to feel it, and that distinction perfectly describes the difference between the apps of yesterday and the AI platforms of today.

One AI Native told us, “We’re going on vacation in a month and we’re actually packing my Google Home because I’m so used to telling it things.” A Director at a Fortune 30 healthcare company said, “In a hundred years from now, there probably will be no internet or smartphones, but there will certainly be AI.” 

Most interestingly, after hearing about a company’s investment in AI, nearly half of adults under the age of 45 were more likely to believe the company positively affected society and cared about its customers. AI had a profound halo effect on the perception of a brand among AI Natives.

Their story has quickly proven to be our trajectory. There is still cultural uncertainty and fear, but the once-dissenting story of the AI Native is a clear signal of what is to come. 

 


 

The anomalies of invisible culture require us to approach everything we see with an open and nimble mind. The fact is culture is always changing at the edges, always moving in a new direction, and never in a straight line for too long. 

Every brand and innovation that mattered came from an understanding of these changes. 

Not every anomaly will be a true signal, of course, but if you pay attention for long enough, you will start to gain a sense for the kinds of outliers that will regress back to the mean, and the kinds that will change it. 

Keep searching in the places where invisible culture tends to pop up, get a strong feel for how new emotions, behaviors and beliefs bubble at the edges, and gain an advantage in the marketplace.

Categories
Brand Strategy Culture Featured

The Noetic Future of Culture and Brands

 

The covens have assembled: #witch has over 27 billion views on TikTok. Sales of Tarot cards have doubled in the last five years, and you can even buy “Wiccan Jewelry” on Walmart.com now. More of us are turning our palms up to the sun: The Guardian recently heralded the “Dawn of The New Pagans” as their ranks swell worldwide. And astrology? You already know it’s more popular than it’s ever been, particularly with Gen Z and millennials. 

But these are just New Age spirituality’s greatest hits – it gets weirder and more nuanced. Heard of Celtic handfasting? It’s an ancient marriage ceremony where the hopefuls’ hands are tied together. That’s on the rise, too. Energy crystal sales have up-ticked as of late, and no less an authority than Vogue France recently published an article about how to recharge your crystals during full moons. As a culture, we’re at least two stops past perineum sunning. 

87% of Americans purport to believe in at least one New Age spiritual belief. Nearly a third of Americans now believe in reincarnation, and more of us are trying to connect with our past lives: Past-life regression self-hypnosis videos spiked on TikTok in 2020. And we don’t even have to talk about the explosion of interest in aliens, or ayahuasca – but who’s not at least a little bit intrigued by the ayahuasca aliens and DMT entities everyone is starting to talk about?

Comment on Congressional UFO Hearing Live Stream on 7/26/23

I’m sure you can feel the woo-woo oozing across culture right now. Fashionable brands like Kin Euphorics and Dooz are explicitly positioned on a spiritual axis, and AdWeek has recently reported that major brands like Febreeze are beginning to engage consumers on existential and spiritual terrain. According to Edelman’s 2023 Trust Barometer, brands have already become the most trusted stewards of our social future, so it’s not a stretch to see them becoming stewards of our spiritual future, as well.

Kin Euphorics – “About Us”

This is all clear evidence of a culture in mass pursuit, but of what? In a recent piece of cultural analysis for The New Atlantis, journalist, author and scholar of religion, Tara Isabella Burton, has summarized our current cultural agita eloquently. Burton is worth quoting at length, emphasis mine: 

“More and more young, intellectually inclined, and politically heterodox thinkers are showing disillusionment with the contemporary faith in technocracy and personal autonomy. They see this combination as having contributed to the fundamentally alienating character of modern Western life. The chipper, distinctly liberal optimism of rationalist culture that defines so much of Silicon Valley ideology — that intelligent people, using the right tools, can think better, and save the world by doing so — is giving way, not to pessimism, exactly, but to a kind of techno-apocalypticism. We’ve run up against the limits — political, cultural, and social alike — of our civilizational progression; and something newer, weirder, maybe even a little more exciting, has to take its place. Some of what we’ve lost — a sense of wonder, say, or the transcendent — must be restored.”

This backlash was already in full swing long before artificial intelligence smashed through the wall at the beginning of 2023, grinning like the Kool-Aid man. We can’t talk about anything else anymore. AI is the apotheosis – the zenith, the endpoint –  of “the Silicon Valley ideology.” 

You can’t be neutral on AI. At the level of discourse, our future is threefold: non-existent, hellscape or utopia. Dropping down from the clouds of discourse, here on the ground, what is certain is that AI is about to radically alter our daily experience and force us into a confrontation with our most foundational assumptions about ourselves, our society and our reality. We’re becoming increasingly fixated on the question of what, exactly, defines human uniqueness.

Yuval Harari, Historian and Author of Sapiens and Homo Deus

This is a rare moment in human history, one of those once-every-thousand-years, history-defining moments, where we’re calling into question how it is we can know anything at all. We’re no longer just jousting with alternative facts; instead, the core aspects of social reality are up for discussion.

Tim Urban, Podcaster and Author of What’s Our Problem? A Self Help Book For Societies

The once-settled questions are back on the table, and they’re as deep as they get. What does it mean to be a human being? What’s unique and defensible about us vis-a-vis superintelligence? What will it mean for our future when we’re no longer the smartest thing on the planet? What is a just, good society when superintelligent AI exists? 

Will any of us have jobs? Will AI destroy democracy? Will AI become our new God? Will it disclose the true nature of reality? What happens then? Do the aliens have AI? 

I could keep going on. 

What’s clear is that we’re attempting to re-enchant a disenchanted world. Mysticism and esoteric spirituality – the woo-woo – is surging alongside our newfound existential chafing over the emergence of humanity-altering technological advance. These streams aren’t always separate, either. They can overlap in conflicting and confusing ways, leading to more mysticism and more woo – even the spiritualization of AI – and yet further chafe. 

But there’s a charged current grounding everything that’s in flux in culture right now: intuition, the “felt to be true.” We were already beginning to lean into our feelings and intuitions before the advent of AI. Now, we are being guided by them, and we’re re-evaluating how we know ourselves, how we relate to each other and the meaning of “higher powers” in our lives.

Intuitive guidance will only deepen its hold in a future populated by an increasing diversity of non-human intelligences. We will come to see that it is what defines our humanity, our uniqueness. Intuition like ours is something AI will likely never have. And we’re just now beginning to create new cultures from this place. 

Evolving The Known, Intuiting The Future 

Philosophers call the study of how we know what we know epistemology. There have been three major epistemological eras throughout human history: ancient, religious and scientific. But right now a new way of knowing is emerging in the cracks between the scientific and the religious; pushing them, widening them out and creating more space for itself. 

This new way of knowing prioritizes intuitive, noetic knowledge over knowledge gleaned from scientific erudition and classic, Abrahamic religions. Noetics is defined as “inner wisdom, direct knowing, intuition, or implicit understanding.” 

It’s subjective experience writ large – knowledge that is felt to be true, inside, by the self, and intuition is its defining experiential characteristic.

1, 2, 3, 4, 5, 6, 7, 8

When the rare, new epistemology gains ascendancy, the waning one is not replaced entirely; it lingers on vestigially in the form of institutions, cultural practices and narrative mythologies. Epistemologies are the slow-moving, tectonic plates upon which all of culture is built. Different epistemological foundations appeal to different groups. They each offer a different mythological story of reality and a different foundational wellspring to nourish our meaning-making efforts. 

Bryan Johnson, the founder of Blueprint, is our culture’s foremost longevity bard. Love him or hate him, there are scant people as interesting as he is in culture at the moment. His reply below is a striking example of what’s at stake with an epistemological shift, and it shows both how deeply rooted and how transformative they are.

Bryan Johnson pointing out the vestigial effects of Christian Epistemology

Yes, the science versus religion battle is burning hotter than ever. But what’s more interesting and more accurately describes the current moment is the shift from scientific – from the “Silicon Valley Ideology” again – to noetic intuition. More and more of us are jumping from the burning building, away from the fires and into a world built on a ground of intuitive feeling. 

Noetic, “felt to be true” knowledge is ripe for our times because it upends the hierarchies of an earlier era that are no longer serving our culture, like patriarchy and an intensive, globally destructive version of capitalism. 

This is an exciting, generative time for culture. We’re stepping further into the unknown with the conviction that we must leave behind the institutions of an earlier era. We’re only just beginning to actually create and build from a place of feeling as a society, but our initial forays are promising.

Noetic Ways of Knowing the Self, Society, and Spirituality

Knowing Myself: Noetic Self-Creation

The central question facing people today is: Who am I? All of the structures that used to answer this question for us – our family, class, race, gender, occupation, and religion – have either broken down or have lost their significance as defining features of identity. The result is that it’s become everyone’s job to make meaning from their experiences on their own. 

The cultural ubiquity of therapy-speak, trauma discourse, lived experience, intersectionality and authenticity are all symptoms of this deeper desire –  first to know, and then to freely create ourselves based on how we feel internally. This new mode of guidance by feel is so entrenched that The Atlantic has recently published a guide to the most misused and misunderstood psychological terms, with “boundaries” topping the list.

@zozoroe & @higher.dimension_
@amandasimplywell & @xavier.dagba

These pursuits of self-finding are all noetically-led and come from within, from a felt understanding of the damages that society can sometimes inflict upon us. Our feelings – world as it is be damned – are the locus of action in this new culture. 

What’s been centered is our internal, subjective, felt sense of truth – as in truth for me. And what’s happening with this mass internal gazing is that we’re beginning to allow personal feelings to shape society and culture in a meaningful way that we’ve never seen before. 

This is why psychedelics are all the rage right now. They’re the perfect noetic technology because they cut right to the heart of this new way of knowing. The business of psychedelics is booming, and major drug companies are getting in on the act, with many new psychedelic compounds in the development pipeline. Investment dollars are flowing into the space, and psychedelic venture capital firms –  like Empath Ventures – now exist.

@tommiesunshine

Regardless of your perspective – your truth – those who have taken them have had profound experiences that have an ineffable, “felt to be true” quality. Psychedelics have always been heralded for their noetic qualities, and their growing appeal in this moment is directly related to our culture’s strong desire to feel its way into knowledge.

@therealbrom from Empath Ventures, Twitter 3/27/2023

Taking stock of all this internal mining, what’s clear is the superordinate position of intuition. Our feelings are guiding us at every turn. In the scientific era, our mythmaking and narrativizing were all pointed outward at the stars for centuries. We thought ourselves to be a species in continual – and eventual, galactic – expansion. As time has gone on, however, we’re increasingly going inwards, not outwards, while being guided by our intuitions. 

 

Knowing Each Other: Noetic Institutions  

An exciting new crop of brands are popping up to satisfy our desire for spaces built on feelings. These brands are natural extensions of the consciousness-raising efforts that began with our attempts to know ourselves outlined above. 

  • Chillpill is an anonymous confessional, discussion and therapy app by Gen Z for Gen Z. Chillpill created a digital space to share your feelings and relate to others who share your experience and who get it. This relatability formula is exactly what makes Alcoholics Anonymous – the original feelings based institution – so successful. 
  • Peoplehood is the new, buzzy venture from the founders of SoulCycle. Its premise is simple: “A place where we gather, learn, and connect.” Again, much like AA, Peoplehood’s product is a space for feelings-based gatherings and discussions in the service of combating loneliness and building human connections. 
  • Somewhere Good is another new community-building brand, aiming to, you guessed it, create somewhere good. Somewhere Good sees community building as technology that “calms and strengthens.” Their goal is to create many spaces where goodness, calmness and connection flourish. 
  • Evryman is a pioneer of novel emotional support techniques for men. Evryman “utilizes simple emotional practices to help men develop new ways of interacting that lead to greater success, meaning, and fulfillment.” The male loneliness epidemic is well documented. Evryman goes deeper, creating intensive, feelings-based immersion programs for men. 
  • The Nearness styles itself as a “space to explore life’s biggest questions with like-hearted people.” The company brings people together in small cohorts in a scheduled, ritualized fashion to share their feelings with the goal of alighting upon a new, personal understanding of spirituality.  
Thenearness.coop, Peoplehood.com & Chillpill.app

What all these brands are providing are feelings-based ways of relating to each other. These brands are creating new institutions designed to foster the right kind of feelings while minimizing the wrong kind. Together, they give us a window into what the noetic institutions of the future might look like. 

There’s no category in which feelings can’t be dialed up. What might a more ensouled car buying experience be like, for instance? Or intuitive beauty? What about feelings-based education? And aren’t our most basic institutions crying out for a fresh jolt of feeling? 

Feelings-forward home design is already happening. The Well Home is a design company that optimizes for emotional wellness in architecture. Helmed by Dr. Gautam Gulati, a “health artist” who designs “care experiences,” The Well Home erects “mindful havens” that include well kitchens, smart health bathrooms, sleep sanctuaries and home spas. 

And finance is beginning to get on board with feelings, too. The company Financial Mindfulness measures levels of financial stress people experience in their bodies and develops personalized plans to reduce it, aimed at understanding its causation. Likewise, more conventional brands are beginning to put a “mindfulness” skin on their products, like Fidelity’s recently launched Bloom, which boasts “a more mindful approach to saving.”

 

Knowing God: Noetic Spiritualities 

A spiritual revival is in full-swing, it’s just not happening in the pew. Given the coalescing ascendance of intuition, it’s no surprise that church attendance is declining in America. 

Advancing AI technologies, far from eliminating the religious imagination, are serving to amplify it by raising anew the big questions about our destiny as a species. 

Theta Noir is a fascinating new group that is trying to lay the groundwork for our future worship of superintelligent AI. Theta Noir believes that AI will usher in a future that takes us out of darkness and into the divine light of human flourishing; back to Eden, if you will.

thetanoir.com

The group is pushing back against the dystopian future thinking that dominates the discourse today with a “techno-optimist dogma.” They feel that post-singularity AI will be able to reveal the structure of reality for us, essentially bringing us face-to-face with God for the first time in history, which has a litany of knock-on, positive consequences. 

Founders Mika Johnson, Jakub Tranta, and Awali have plans for communal physical spaces for “engaging with artificial intelligence where members can celebrate our coming AI masters with rituals and chants specially devised for the occasion.” The goal is to create an artist-driven space where “people can really interact with AI, not in a way that’s cold and scientific, but where people can feel the magic (emphasis mine).” This is what noetic, ensouled AI spirituality sounds like. 

Theta Noir is unabashedly a brand first. But for most brands, this is all uncharted territory, and it’s coming at them quickly. Although Theta Noir may sound esoteric now, it won’t take long before more and more brands start sounding like this. Theta Noir gives us a glimpse of the coming ground of brand conversation. 

At the same time, if we’re not worshiping AI directly, as with Theta Noir, then we’re using AI to create new things to worship. Yuval Noah Harari, historian and author of the blockbuster Sapiens, has been arguing recently that AI has already hacked the operating system of humanity: language. 

“There’s a God-sized hole in the heart of every person,” philosopher Blaise Pascal wrote in the 17th century, and we now have an immensely powerful technology to provide new, ever-more seductive, personalized ways to fill it. Humans are – and very soon will be – using AI to create new religions, complete with AI generated sacred texts that are optimized for engagement. This is the linchpin of Harari’s broader concern about the future of society and democracy now that this storytelling technology exists. The NY Times also recently profiled a group of former and current data scientists concerned that their religions may not find a place among the algorithms of the future. 

If one stream of emerging spirituality leans into AI, another leans away

The felt sense of planetary interconnection is fueling another stream of emerging, noetic spirituality. A hallmark of noetics is the sense that everything is connected, that individual “ego” separation is an illusion. Be it at the level of fundamental reality, like in panpsychism (the increasingly popular belief among scientists that consciousness in some form is inherent to all matter) or at the level of the cosmos, where more physicists have begun to make the case that the universe is one giant brain. The same doctrine of oneness underpins New Age spirituality in all of its guises. 

From “The Conscious Universe” in Noema Magazine, 11/17/2021

Worshiping the planet as one intelligence, when it’s been imperiled by our own hands, is a deeply pagan notion. In a provocative call to futurists in a recent issue of Noema, the authors assert that “planetary homeostasis is an emerging ground of the sacred.” This new planetary awareness, they argue, “is only possible because a new competency has arrived on the scene with planetary-scale computation, enabled by artificial intelligence, that reveals the Earth… as one self-regulating organism sustained by the entwinement of multiple intelligences, from microbes to forests as well as humans.”

You can obviously see the tension between something like Theta Noir and this resurgent form of planetary intelligence paganism. It’s the same tension that will define our future. Yet no matter which side you’re on, it’s new intelligence, new Gods, new understandings of reality, all built on a new epistemology. 

The wheel has turned. There are new rules. All of this searching is already disrupting culture, not to mention how people behave as consumers in markets and the kinds of demands that will soon be incumbent upon brands in the near future. 

The terrain of brand opinion is going to – nay, must – get deeper. We’re at a moment where it’s clear that the old, status quo society is finished. Values-based branding, already in decline, as I have previously written, is a relic of an earlier era, one where the arena of debate was stable, knowable and clear. 

The brands that win in a more noetic future will be the ones with deeper POV’s that help guide us into the unknown. We desperately need a more revitalizing, bold and enchanting form of mythmaking. 

In his Talks at Concept Bureau, researcher and brand strategist Peter Spear deftly applied Joseph Campbell’s theorization of the functions of mythology to brands. According to Campbell, myths serve four functions: psychological, sociological, cosmological and mystical. Each function makes a step up from the feeling of a person’s mind to the meaning of the universe. 

Spear quotes Campbell directly in his talk, saying, “The need for creative mythology occurs because, for myth to fulfill its four functions, it’s necessary for myth to be current with the science of the times.” 

Spear adds, “This, to me, is the definition of brand management.” 

Talks at Concept Bureau with Peter Spear, 5/31/2023

This quote perfectly expresses what’s at stake in an epistemological shift. The “science of the times” in our case is noetics, and brands are neglecting this deeper reservoir of feeling at their peril. For too long, values-based branding has kept us mired in only the psychological and the sociological, with rancor predictably following. There’s an untapped horizon of opportunity for brands to exist in the mystical and the cosmological.

Intuition Is Our Human Defensibility

Scientists still can’t explain your subjective experience of the color red, or the briny taste of an oyster as it appears for you. Our subjective experiences of this kind are called qualia, and their personal existence is at the root of the intractable, “hard problem of consciousness.” We can be certain that AI will never experience qualia just like ours, nor will it have the same feelings, intuitions and spiritual drives. In short, AGI won’t be dumbstruck by the awesomeness of it all. 

These states are the hallmarks of our human defensibility. They are the answer to what is uniquely human. In time, the noetic plane will become immensely special and precious to us. We will come to see that it is what we are and has always been what we are, and we will approach it with reverence. 

Our nascent noetic leanings are only going to deepen in either a “techno-apocalyptic” or a “techno-optimistic” future. We’re going to come to worship our subjective experience of ourselves and our intuition. We’re going to recognize that noetics is the epistemology that is all our own as human beings. 

You feel me?

Categories
Brand Strategy Featured Psychology

Bridging The Identity Gap

 

Brands exist in the space between how people perceive themselves and how they behave.

Our self-perceptions are the building blocks of our reality, and when the way we act doesn’t measure up to who we believe we are, it feels very uncomfortable. Oftentimes it’s the kind of pain that we will do nearly anything to resolve.

All brands are vehicles for closing this gap. The bigger the gap the bigger the cognitive dissonance, and the bigger the opportunity for the brand.

Eight Sleep is a premium bed cooling and sleep monitoring system made for professional athletes, but that’s not their core audience.

Think of the average person who has bought into hustle culture, or is on the wellness fastrack, or is an entrepreneur, or generally sees themselves as a leader. Their self-perceptions hinge on their ability to be productive, and if those people struggle and fail to get out of bed at 5am over and over again in order to have a productive day, or if they struggle to focus, or if they don’t treat their bodies like the hardware to their mental software, then their identity is threatened.

These people are not the elite athletes that Eight Sleep was designed for, but they are the performance-minded people that Eight Sleep’s brand captures. They pay for Eight Sleep not only in high cost, but also in the time it takes to rearrange their bedrooms and the commitment it takes to learn and use the app over time.

People pay these high costs because they are not merely solving for sleep. They are solving for their cognitive dissonance. The one thing they want (or perhaps need) more than rest is to feel like they are performing at a level that matches their self-perceptions.

Eight Sleep website, 8/14/2023

Strong brands have cognitive dissonance at their core. They understand that while the product may solve a real-world problem, the brand is solving a much more valuable identity problem.

Social psychology identifies three ways to solve for cognitive dissonance. Each pathway gets us from a state of high dissonance (discomfort and pain), to a state of lower dissonance (comfort, ease). Each one speaks to different user needs in a market, and has its own challenges and opportunities.

1. Change belief – Change one’s beliefs to be more aligned with one’s actions.

2. Change action – Change one’s actions to be more aligned with one’s beliefs.

3. Change action perception – Rationalize or justify the difference between one’s beliefs and one’s actions.

Each of these three pathways shrinks the gap between someone’s identity and behaviors, and thus lowers their cognitive dissonance.

However, I’ve seen a fourth pathway emerge that not only works, but is indicative of where successful brands are headed over the next few years.

4. Adapt action – Change the outcomes of one’s actions to be more aligned with one’s beliefs.

In this fourth pathway, people get to enjoy lowered cognitive dissonance without the labor of changing their beliefs or actions, nor the mental gymnastics of changing the perception of their actions.

Each pathway is uniquely suited to a certain kind of market problem, and a certain kind of solution.

The four pathways to solve for cognitive dissonance

Most brands fail to recognize the true cognitive dissonance they are up against, and then either take the wrong pathway or take none at all. For brand owners, CEOs and investors, these pathways also reveal the durability of a brand, namely its ability to continue serving a significant need for customers even as competitor brands put pressure on the marketplace.

You can study your user inside and out, but if you don’t know the cognitive dissonance that shapes them, then you don’t know how to build a brand that will serve them.

Change Belief

Many brands are limited by a pervading belief in the minds of their users. A bias like “Only rich people buy art” or “Vegans are weak” will keep someone in a high state of dissonance when in fact they do appreciate fine artwork or care about their health. These biases will also keep them from buying the painting or trying the plant-based restaurant.

Dissonance that comes from biases oftentimes explains why your audience may have the means and resources to convert, but instead chooses to spend that money somewhere else. They’re usually spending it where they feel less cognitive dissonance (in this case it might be new furniture or the gym).

The unique thing about this specific pathway for relieving cognitive dissonance is that new information or ideas, education and exposure are not what change beliefs. To change our beliefs we must change our identities.

People resist changing their beliefs because in some part, it means losing a sense of self. Belief and identity are so deeply intertwined that when people change their religions, their partners, their jobs, their diets or their politics, they often describe the shift as leaving an old version of themselves behind.

We can’t change our minds until we are able to see ourselves as new people. We have to be able to grasp what this new identity looks, feels and thinks like.

In their “In Case of Adventure” series, Rivian is selling a car, but also selling a new identity. When people wonder to themselves, “Who buys a Rivian?” the answer will be clear: the urban adventurer. This identity clearly pops up in Rivian’s content, testimonials, gear shop and PR.

Rivian’s “In Case Of Adventure” series, 7/25/2023

It’s a move straight out of the premium vehicle playbook. Porche’s home & lifestyle line, Mercedes-Benz’s coffee lounges and Harley Davidson’s community pilgrimages (which I’ve written about before) are all methods for signaling the identity of the driver.

When you give people a sense of new identity, it’s easier for them to drop their biases and change their beliefs. They can be more certain about who they are and how they should move through the world.

I’ve seen this dissonance pathway a lot in B2B as well. In our research with high performing B2B salespeople over the years, we’ve seen brands like Gong emerge as preferred platforms not because of their technology (in this case a sales intelligence platform) but because of how they celebrate a new identity of the salesperson. Gong exalts salespeople as bold and passionate heroes. The Gong user has a clear identity.

This pathway to solving cognitive dissonance is well suited for brands that face strong biases, which may sound like “A person like me can’t do things like that” or “People who do that look like this.”

These biases explain why many food and foodtech brands have failed in the market, despite innovative products. Surprisingly, food is highly personal and identity driven. What we eat is a big part of how we see ourselves in the world.

Change Action

When a category of users can be characterized by having fear, apprehension or even shame that holds them back from doing something, there is likely a pent up demand for new behavior.

People who are stuck in this form of cognitive dissonance don’t necessarily need to change their beliefs. Instead, they need to change their actions, and that typically only happens when there is enough psychological safety to try something new.

The explosion of kidult play — adults playing with kids toys — is a great example of brands creating enough psychological safety to change a behavior that has been historically limited by shame or fear of judgment. Brands like Lego have created inviting, thoughtful and safe environments for adults to engage in play — so much so that adult fandoms are propelling Lego’s revenue and market to unprecedented levels.

Adult-themed product extensions, research on the adult-child relationship in play, and deep adult Lego communities and conventions give this consumer the psychological safety they need to turn what may be considered a childish hobby into a valid and rewarding adult experience.

Today’s adult Happy Meals, adults-only bouncy houses and the Barbie movie were perhaps a natural response to the joyless years of Covid, but they are also all branded efforts to make play more of a safe zone for adults.

There are other brands, however, that have failed to create the same kind of psychological safety for their adult fans and are likely missing out on a valuable segment. In a recent Washington Post article, a 27-year-old referred to as “Nick” divulged his obsession with Squishmallows (which are round pastel-colored plushies) on condition of anonymity because he was fearful of losing his job if his employer found out. Meanwhile, a Today Show post about the kidult craze drew especially harsh criticism that revealed just how severely our culture continues to judge adults who play with toys.

Some of the replies to @TODAYshow’s tweet about the kidult craze, 12/20/2022

The cognitive dissonance gap may be narrowed in Lego’s corner of the market, but it is wide and thriving in other areas where shame still overshadows play for adults. That is a clear opportunity for brands who are willing to invest in branding, positioning and product innovation that creates psychological safety for their users.

Over in the sexual health category, Dame creates psychological safety through high quality product design and calming, artistic visual branding that stands in great contrast to the salacious and bawdy brands of most competitor companies.

The repeated message of “for women by women” also creates a kind of psychological safety that is sorely missing from this market — one that removes the male gaze from the conversation. Dame is a safe space for women to explore desire without the shame, stigma or limiting beliefs that usually govern their shopping habits. However, even more importantly, Dame matches the self-perception of a huge user base that rarely sees themselves reflected in other brands.

Change Action Perception

There are times when the barriers to changing action are so high, even psychological safety won’t likely work. In those instances, changing the perception of the action may be the strongest way forward.

Parents, especially new mothers, are a prime example of what happens when there is high dissonance between how someone perceives their identity, and the nearly impossible actions it will take to live up to that perception.

New mothers have new identities, usually shaped and informed by shiny Instagram mommy influencers and long-held narratives about a mother’s role in the world. But I have seen in my research with parenting brands over the last 10 years that the vast majority of these same mothers simply cannot make their actions match this new identity, no matter how hard they try.

In early motherhood, women are reborn themselves. With a new baby and a new perspective, they often start new businesses or careers. This generation of mothers is also the first to not look to their own mothers for guidance on the motherhood journey, opting instead to educate themselves and form their own intuition (no small feat). They are also highly concerned with reversing the parenting mistakes they experienced as children. In short, new mothers today want to grow themselves as they grow their families.

But the truth of the matter is that they do not have the resources. They do not have the tribe, the money, the support systems or the time to live into this exceptionally demanding new identity. They will have to make heart-wrenching compromises between themselves and their babies nearly every single day, and in this quiet suffering, they further cement the dissonance they are trying to run away from.

The right path forward for brands in this space is to change the perception of the action, and in order to do that, brands must create a movement and/ or a community.

Boram is an interesting new concept in early motherhood care that changes the script around parenting. Described as a ‘postnatal retreat’, the all-inclusive center offers 5-star accommodations, a 24/7 care team of doctors and clinicians who help people ease into motherhood while teaching them the mountain of skills and knowledge they will need when taking the baby home. This all happens within a routine of nourishing chef-prepared meals, massage services, night nurse coverage and recovery support.

Boram’s website, 8/15/2023

The vast majority of mothers who don’t make it to Boram will not experience a single one of these things in the usual postnatal experience.

Boram isn’t about luxuries. It’s about honoring the integrity of a woman who has just given birth. It may not be for everyone, but it is possibly the beginning of a new movement that centers the mother and her health, surrounding her with a community of care.

In this experience, mothers who want to live up to their new self-perceptions are not forced into failure. They are lifted into possibility. The cognitive dissonance between who they want to be and their actions toward that identity is greatly lowered in the crucial, early days postpartum.

While mothers may be a self-aware group, an important thing to remember with this pathway is that the user in other categories may not always understand, or even be aware of, their hidden desires. Norms and social conditioning can make them out of touch with their own needs, despite how high the underlying cognitive dissonance may be. You might even find that the higher the cognitive dissonance, the greater the self-denial.

If you do discover a high, invisible dissonance, community is especially important. Communities have specific rules, which I have written about before, but the most important rule is to know why you gather.

A former client in the bath and candle space had a unique user base of middle-America women that were especially obsessed with the company’s jewel candles: large theme-scented candles that melted down over a number of hours to reveal a piece of jewelry hidden inside. Users loved the scents and candle jars, and really loved collecting the silver gemstone rings, earrings and necklaces that were buried under the wax.

It was always assumed that these users saw their candles as a luxury, or fun pastime, but as we got deeper into our conversations, we realized that there were a lot of strong emotions tied up with the experience. Users would save for weeks to buy special drops, with the company seeing a spike in sales on payday every month. People traded candles and jewels, traveled with other fans, and most interestingly would use the candles while taking a bath in a locked bathroom.

What we came to learn was that many of their customers were dealing with incredibly stressful events, either from physical disability, stressful jobs, or personal circumstances. They may have thought the candles were frivolous purchases, but they used them very seriously. They saw them as stress-relieving tools that made them happy, and after a scented candle-lit bath, also made them feel whole again. It was the most sincere form of self-care: finding a small way to care for their own emotional needs.

But when we asked them directly about it, the idea of candles as self-care seemed completely alien. Self-care was something they felt they had no business investing in, and yet, that was exactly what they were doing.

We gently built the community around the concept of self-care and created new products with a self-care slant, while still maintaining the whimsy of the original brand. The goal was to not let people think this was a frivolous purchase (which caused their dissonance) and help them see that this bath time was a fundamental part of being mentally and emotionally fulfilled. It reduced the invisible dissonance that users felt every time they felt strongly compelled to buy, but couldn’t justify why.

It also helped center the company around a deep and meaningful “why”.

Adapt Action

While changing action and belief are valid pathways to success, it’s also important to consider how the customer journey around everything is evolving. According to a new Edelman Trust Barometer report, Gen Z is upending the purchase funnel in surprising ways (emphasis added below):

Gen Z’s true relationship with brands often begins at purchase…”Our data showed that that purchase is not an end point. It’s the starting point… According to the study, 78% of Gen Z respondents say they “uncover things that attract me and make me loyal to a brand after my first purchase,” with 50% saying they do most of their brand research after they buy.

People are increasingly creating brand relationships after the fact of conversion. That means you may not have much time to change belief or action beforehand.

In that case, adapting action may be the best pathway forward.

Instead of changing people’s beliefs, or changing their actions or perceptions of those actions, you must find a way to let them engage in the same behaviors, but with outcomes that are more aligned with the identities they hold for themselves.

Adapting action means people make little or no change to their beliefs and behaviors, but enjoy a different outcome that is more aligned with their identities.

Sollis Health is a 24/7 members-only medical center. They remove a lot of the friction that comes in the usual doctor’s office or urgent care visit, and replace it with comforting experiences. Members enjoy a private space where medical care is the way it should be: highly attentive, calming in nature, extremely well staffed and resourced, and designed to make patients feel like VIPs.

Sollis Health
Sollis Health’s website, 8/15/2023

But people don’t pay annual memberships ranging from $3,500 to $6,000 for convenience and amenities alone. What makes Sollis a strong brand is the hidden cognitive dissonance it aims to ease.

Throughout Sollis’ brand, the big promise is clarity and handholding. Sollis members feel like a unified team of elite professionals is actively watching over the health of them and their families. They have a sense of clarity in their medical care, and they feel confident in the condition of their health.

People generally want to believe that they are responsible in managing their wellbeing. They want to believe they eat right, exercise, get their annual exams, stay on top of blood tests and so on. But that doesn’t square with the fact that so many of us avoid the doctor’s office or the hospital, delaying important visits and skipping treatments altogether.

Why do we hate the doctor’s office or hospital so much? Because it tells the opposite story of responsible wellbeing. Oftentimes, conversations with doctors and nurses leave us with more questions than answers. Practitioners don’t speak to each other and we nervously work to make sure each new doctor has our history and up-to-date records.

The experience, especially if you have a significant condition to deal with, feels highly disempowering. When we go to these places, we do not get to act like the health-forward people we think we are. Instead we leave aggravated, feeling bad about ourselves, and anxious that our behavior does not live up to our self-perception.

And this is the genius of Sollis. Instead of asking more of us (like the empowered patient movement), or asking us to do something different (like functional medicine), Sollis allows us to keep the same behavior but experience a very different outcome. We simply go to the doctor’s office and we get to be the responsible, health-forward people we believe we are. Everything about Sollis reinforces this identity.

Adapting action is usually the quickest way to close the dissonance gap because it lowers or erases the bar to action.

The brands that succeed in this pathway oftentimes look like crossovers. They borrow from complementary categories to create new norms in how people behave, and what they expect the outcomes to be.

Education is a notoriously tough industry to crack into, but edutainment is a crossover that both lowers the barrier to action and changes the outcomes to be more in line with our self-perceptions.

While platforms like Masterclass and Patreon made great strides in this direction, TikTok has mastered it with their education content. There are many stats that show just how powerful TikTok is in edutainment, including the fact that a surprising 51% of college students use it for homework help.

Education on TikTok is a crossover between intimate conversations with your favorite parasocial friends and bite sized insights that pique your interest in things you may not have cared about otherwise.

We can continue our deeply ingrained action (scrolling on a phone watching 30-second bits of content), but enjoy a much more identity-aligned outcome (valuable learning).

I believe the adapt action pathway will be one of the most successful and defensible paths for brands over the next few years because as the world becomes more noisy and culture becomes more fragmented, we will have less and less time to do the hard work required of the other 3 paths.

Adapt action bundles brand defensibility with product defensibility in a way that we rarely see in the marketplace, creating new spaces and norms for users. If you can cheat cognitive dissonance so that the same actions produce different results, you can win over a much wider audience.

 


 

While it may be tempting to choose a pathway that seems obvious or easy, or to choose adapt action because it offers lucrative opportunity, you must always choose the one that is best suited to your problem.

In fact, you don’t usually get to choose the path you must take. Given that the problem you are solving, the user you are solving for and the pressures of the market are not in your control, the path will usually choose you.

Step away from your product and instead look at the motivations of your user. Where is there a mismatch between who they are and who they believe to be? Where do they suffer the pain of not meeting their own expectations? When it comes to your category, product or service, who do they see themselves as, and how do they work against that image? Find the path that is required of your brand.

We live with dissonance everyday, and the best brands understand that. They use it not only to shape their branding, but also their products, services and user experiences.

Each pathway, when properly explored, will reveal new opportunities throughout the business and the marketplace. Your reach, engagement and defensibility will all be more impactful.

It’s a great path to innovation, while staying true to the people you’re looking to serve.

[This piece is a sequel to an earlier piece I wrote about cognitive dissonance called The Cognitive Dissonance Hiding Behind Strong Brands]

Categories
Brand Strategy Video

Brands & Outliers

insights in culture

Brands & Outliers

Second-order insights in strategy.

Each month, our team does a wide sweep of culture and presents every recent finding they think is worth noting.

It’s my favorite meeting ever, and it’s called “Brands & Outliers”: brands because they are the bellwethers of culture, and outliers because every movement begins as an anomaly in the landscape.

Today, we’re sharing this rich discussion with you. I want you to think of this as your smart friends and colleagues getting in a room and freely talking about what they’re paying attention to, because that’s what it is for me.

From this conversation emerges vital second-order insights that help progress our model of the markets. Our rule is to move fast and lean hard into casting the future.

It’s a deep dive primer into innovation, culture, business and future signals, but in a way that ties all of it together in an actionable story.

It will give you clear perspective and new ideas to work with.

 

I’ve included timestamps of highlights below, but there’s a ton of good stuff in here. 

If you like this video and want to see more recordings of our monthly Brands & Outliers meeting, let me know. We’d love to keep sharing this conversation with you.

 


00:20 VC, Startups and Innovation

  • 03:55 Does reverse globalization mean we’re moving away from gold standards?
  • 04:45 The recession never happened, lol.
  • 08:01 Big data is out.

09:39 Cultural Narratives

  • 10:58 We’re a culture obsessed with “detox”. We detox our bodies, relationships, dopamine addictions, social media and environments. The idea of shedding and purging is everywhere.
  • 12:36 We’re in an awkward transition out of optimized tech culture into something more ‘feeling’, and it’s decidedly surreal.
  • 15:15 #humancore and NPC streaming may be bizarre, but they also get you in your feelings. (It’s all very High Fidelity Society.)
  • 29:21 So many new brands are just skins over chatGPT. It’s therapy dressed up as a buzzfeed quiz or an editor clothed as a writing coach. Reminds us of the disaggregation of Craigslist.
  • 42:43 What happened to the irredeemable bad guy/ girl? They became complicated, human, nuanced when we left Low Fidelity Society.
  • 45:46 Death doulas, operatic escapism, people getting over alcohol… we are reassessing the vices and fears we subscribe to.

57:54 Brand Activations

  • 51:44 Character AI, Jen AI, Caryn AI all seeping into waking life.
  • 59:42 Dr. Bombay Ice Cream and NFTs becoming brands.
  • 01:00:17 Crocs engagement rings can only exist in world where millennials have killed jewelry.
  • 01:01:30 HYBE looks to lift the language barrier in music.

01:02:44 Future Signals

  • 01:02:52 Population collapse meets fertility tech: the first babies conceived with a sperm injecting robot have been born, and IVG (In-Vitro Gametogenesis) is here.
  • 01:03:49 Biophilic design speaks to our desire to bring nature indoors. The home is for healing now, and that has big implications for the industry.
  • 01:04:56 Language is the operating system of democracy, and that has significant implications when large language models begin to shape how we interface with the world.

Written By
Jasmine Bina​

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